Operational Transformation

Operational transformation fails when it's designed from the outside. We embed experienced practitioners who understand how financial services organisations actually work and redesign operating models, governance and processes from the inside out.

What We Do

New Link Consulting's Operational Transformation practice works with banks, asset managers, insurers and intermediaries to design and implement the operating models, governance structures and process improvements that sit behind their most complex business functions. We don't just produce a blueprint and leave — we manage the change from design through to embedded delivery.

Whether you are restructuring a client onboarding function, overhauling post-trade operations, consolidating middle and back office teams or responding to a regulatory-driven operational change, we bring the practitioners and the programme rigour to see it through. Our managed services and resource augmentation capability also means we can provide operational resource at scale when you need it.

Our Practices

Target Operating Model Design

Designing and implementing strategic target operating models that drive efficiency, resilience and control. Built around how your business actually operates.

Process Redesign & Improvement

Identifying and addressing operational inefficiencies, hand-off failures and control gaps across front, middle and back office functions.

Programme & Project Management

End-to-end delivery leadership for complex transformation programmes, planning, execution, governance and stakeholder management throughout.

Managed Services & Resource Augmentation

Providing experienced operational resource, from individual SME consultants to full managed service teams to support BAU, peaks of activity or ongoing programmes.

Post-Trade & Middle Office

Front-to-back operational support across derivatives, securities and payments. Including trade confirmation, collateral management, cash management and regulatory reporting.