Managed Service Team Supporting a Complex Change Portfolio at a Tier 1 UK bank

Tier 1 United Kingdom bank | Operational transformation | Private sector

The challenge: A Tier 1 United Kingdom bank required a managed service of experienced change professionals to deliver high-quality, timely deliverables across a portfolio of projects, while the bank retained full control and decision-making authority. The team needed to operate as trusted advisors across multiple workstreams simultaneously.

What New Link Consulting did: New Link Consulting deployed a team of change professionals across the bank's project portfolio, adapting to the specific needs of each project. Team members were frequently deployed into strategic deliveries at a late stage, supporting User Acceptance Testing, business and operational readiness, implementation runbook planning, operating model and controls design, and Programme Management Office support. Team members met regularly to share insights and leverage each other's experience across workstreams.

The outcome: Efficient, high-quality and risk-managed delivery across the change portfolio. Outcomes were measured through ongoing feedback sessions with the client's engagement lead and New Link Consulting's managing partner, ensuring continuous alignment throughout the engagement.